State Authorization Reciprocity Agreement

The State Authorization Reciprocity Agreement (SARA) is a national initiative to provide more access to online courses while maintaining compliance standards with state regulatory agencies. SARA allows institutions to provide online courses outside of their own state borders by seeking and maintaining state approvals via a streamlined process. To learn more about SARA, please visit: nc-sara.org.

NC-SARA Complaint Information can be found at: nc-sara.org/content/sara-and-students.

Student Complaint Process

Every student deserves a positive educational experience.  Any student concerns, complaints or grievances should be submitted to the Academic Vice-President and Dean of the Faculty, Colby-Sawyer College, Laura Sykes, Colby-Sawyer  College, 541 Main Street, New London, NH 03257, laura.sykes@colby-sawyer.edu

The student should begin the complaint process with the institution and if resolution is not found, the student would then contact: 

Whitney Vaillancourt
Administrator for Higher Education
603.271.0257
whitney.vaillancourt@doe.nh.gov
New Hampshire Department of Education
101 Pleasant St, Concord, NH 03301 

Laura A. Stoneking
Administrator
603.271.4196
laura.a.stoneking@doe.nh.gov
New Hampshire Bureau of Educator Preparation and Higher Education
Division of Educator Support and Higher Education
101 Pleasant Street, Concord, NH 03301 

SARA consumer protection provisions require the institution’s home state, through its SARA State Portal Entity, to investigate and resolve allegations of dishonest or fraudulent activity by the state’s SARA-participating institutions, including the provision of false or misleading information.

A student has the right to lodge a complaint or grievance. The institution should ensure that all concerns and complaints of students are addressed fairly and are resolved promptly. Student complaints relating to consumer protection laws offered under the terms and conditions of the State Authorization Reciprocity Agreement (SARA), must first be filed with the institution to seek resolution.